JUICYCHATAI PRIVACY POLICY
Last modified Jan 31, 2026
WELCOME!
DAWNECXE INNOVATION PTE. LTD., a company registered in Singapore (“JuicyChatAI” or “We”) has a principal place of business at 3 PHILLIP STREET, #10-04, ROYAL GROUP BUILDING, SINGAPORE 048693. JuicyChatAI takes your privacy seriously and we know you do too. This Privacy Policy (“Policy”) describes how we collect, use, and share Personal Information, your Rights & Choices, and other important information about how we handle your Personal Information.
SCOPE OF THIS POLICY
This Policy pertains to your (“you”) use of the juicychatai.ai website (the “Website”), including all Content (as defined in the Terms of Use) available through the Website, the JuicyChatAI mobile application for customers provided through Apple’s App Store or the Google Play Marketplace (the “App(s)”), or by accessing any associated content such as email feeds, feeds through apps or other related services provided by JuicyChatAI (collectively the “Service”).
ATTENTION: PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE ACCESSING OR USING THE SERVICE. ACCESSING OR USING THE SERVICE INDICATES THAT YOU ACCEPT THIS PRIVACY POLICY IN FULL. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE SERVICE.
You acknowledge (a) that you have read and understood this Privacy Policy; (b) that you accept this Privacy Policy and consent to the collection, use, and sharing of your personal information described in this Privacy Policy; and (c) that by consenting to this Privacy Policy, you consent to receive notifications regarding security incidents to the email address We have on file for You.
Please note that your use of our Service is also subject to our Terms of Use and Community Guidelines. Please review the Privacy Policy each time you use the Service. BY USING THE SERVICE, YOU CONSENT TO THE MOST RECENT VERSION OF THE PRIVACY POLICY. If we materially change this Privacy Policy, we will notify you of any, if required, via notices on our Service. Your continued use of our Service constitutes your acknowledgement of any revised Policy.
COLLECTION OF PERSONAL INFORMATION
Personal Information We Collect
To provide our Service, we may collect and use information that is defined as personal information under applicable privacy laws (“Personal Information”). We collect and use the following categories of Personal Information (note, specific Personal Information elements are examples and may change):
Image Data - Image files, such as avatar images and character photos.
Contact Data - Information about you and used to contact you, such as email address.
Device/Network Data - Personal Information relating to your device, browser, or application e.g. device identifiers, IP address, identifiers from cookies, session history and Service navigation metadata, and other data generated through applications and browsers, including via cookies and similar technologies.
General Location Data - Non-precise location data, e.g. location information derived from IP addresses. Transaction Data - Information about transactions you make with us through our website, such as a paid subscription, and similar information.
Transaction Data - Information about transactions you make with us through our website, such as a paid subscription, and similar information.
How We Collect Personal Information
We collect Personal Information from various sources based on the context in which the Personal Information will be used:
Data we collect from you - We collect Personal Information from you directly, for example, when you create your User Profile, create a character, or contact us directly.
Data collected automatically - We may collect certain Personal Information automatically. For example, we collect Device/Network Data automatically using cookies and similar technologies when you use our Service, access our Service, or when you open our communications.
USE OF PERSONAL INFORMATION
Website
Generally
We use Device/Network Data, Image Data, Transaction Data, User Content, and General Location Data when you visit our website. You may also be able to create an account, create and chat with characters, contact us, read our blog or other materials, or complete a transaction through our Service.
We may use this Personal Information for our Commercial Purposes.
Cookies and Similar Tracking Technologies
We use Device/Network Data, Identity Data, Transaction Data, User Content, and General Location Data in connection with our use of cookies and similar technologies on our Service. We may collect this data automatically.
We and authorized third parties may use cookies and similar technologies for the following purposes:
- for “essential” purposes necessary for our Service to operate (such as maintaining user sessions, content delivery, and the like);
- for “functional” purposes, such as to enable certain features of our Service (for example, to allow a customer to maintain a logged-in session);
- for “analytics” purposes and to improve our Service, such as to analyze the traffic to and on our Service (for example, we can count how many people have looked at a specific page, or see how visitors move around the Service when they use it, to distinguish unique visits/visitors to our Service, and what website they visited prior to visiting our Service, and use this information to understand user behaviors and improve the design and functionality of the Service);
We may also use this Personal Information for our Business Purposes.
We use Google Analytics and Google Tag Manager to better understand who is using the Service and how people are using it. Google Analytics uses cookies to collect and store information, such as Service pages visited, places where users click, time spent on each Service page, Internet Protocol address, type of device and operating system used, language preference, location-based data, device ID, and search traffic. Google may use cookies, pixels, web beacons, and other storage technologies to collect information from the Service and from other Internet websites, and use that information for analytics and measurement services. Google may track your activity over time and across websites. For specific information about Google Analytics, please visit: the Google Analytics Privacy Disclosure Policy. If you are logged into Google, you can opt out of the collection and use of your information for certain advertising by visiting the Data & personalization portion of your account settings.
Google Tag Manager is a tag management system that allows the Service to update measurement codes and related code fragments collectively known as tags on our website or mobile app. We use this information to improve the Service and as otherwise described in this Policy. Google Tag Manager may collect information related to tag firing, information contained in standard HTTP requests logs, and information related to online identifiers, such as cookie identifiers and IP addresses. Please see: Google Analytics Opt-Out for information about the Google Analytics Opt-out Browser Add-on.
We may also work with third-party marketing companies to help promote our Service. See your Rights & Choices for information regarding opt-out rights for cookies and similar technologies and in relation to Online Advertising.
Account Registration
We use Identity Data, Contact Data, and User Content.
We use this Personal Information to create and maintain your account, to provide the products and services you request, and for our Business Purposes. We may use Identity Data, and Contact Data for Commercial Purposes.
Purchases and Transactions
We use Transaction Data, Identity Data, Financial Data, and Contact Data when you purchase a membership or complete other transactions. We do not permanently store your Financial Data.
We use this Personal Information as necessary to perform or initiate a transaction with you, process your order, payment, or refund, carry out fulfillment and delivery, document transactions, and for our Business Purposes.
We may use Identity Data, Transaction Data, Contact Data, and Device/Network Data for Commercial Purposes.
The Blog
We use Device/Network Data when you access our blog. We use Contact Data, Identity Data, and Device/Network Data in connection with marketing emails, push notifications, or similar communications, and when you open or interact with those communications. You may receive marketing communications pursuant to applicable laws.
Posts and Social Media
We use Identity Data, Contact Data, and User Content you post or with which you interact (e.g. comments and social media posts, etc.) on social media platforms, such as TikTok, Reddit, Discord, Twitter, and Telegram.
We use this Personal Information for our Business Purposes and Commercial Purposes.
Posts may be public, or reposted on our Service. Content you provide may be publicly-available when you post it on our Service, or in some cases, if you reference, engage, or tag our official social media accounts on social media platforms.
PURPOSE OF USE
Business Purposes
In addition to the uses described above, we generally use Personal Information for several common purposes in connection with our business (“Business Purposes”). Please see below for more information regarding the purposes for which we use your Personal Information.
Operate our Service and Fulfill Obligations - We use any Personal Information as is necessary to provide the Service, and as otherwise necessary to fulfill our obligations to you, e.g. to provide you with the information, features, and services you request.
Internal Processes and Service Improvement - We may use any Personal Information we process through our Service in understanding how the Service is used or functions, for customer service purposes, in connection with the creation and analysis of logs and metadata relating to Service use, and for ensuring the security and stability of the Service. Additionally, we may use Personal Information to understand what parts of our Service are most relevant to users, how users interact with various aspects of our Service, how our Service performs or fails to perform, etc., or we may analyze use of the Service to determine if there are specific activities that might indicate an information security risk to the Service or our users.
Analytics - We use Personal Information as necessary in connection with our creation of analytics relating to how our Service is used, the pages and content users view, and the creation of reports regarding the use and performance of the Service and other similar information and metrics.
Other Use of Personal Information - If we use Personal Information in connection with our Service in a way not described in this Policy, this Policy will still apply generally (e.g. with respect to your rights and choices) unless otherwise stated when you provide it.
Commercial Purposes
We and certain third parties use Personal Information to further our commercial or economic interests (“Commercial Purposes”) depending on the context of collection and your rights and choices.
Online Marketing - we may engage in online advertising for our Service (“Online Advertising”). This form of advertising involves various parties and services providers, including third party data controllers, engaged in the use of Personal Information to deliver and tailor ads you see.
These parties may collect Personal Information such as unique IDs, IP addresses, device information, OS/browser type, and other similar data, as well as information about the ads you see and view, to develop and assess aspects of a profile about you to deliver more relevant advertisements and offers, to determine whether and how ads you see are effective, and to enable and assess advertisements you see from us on other sites. These third parties may augment your profile with demographic and other preferences data derived from these observations, and may also track whether you view, interact with, and how often you have seen an ad, or whether you complete a purchase for a good or service you were shown in an advertisement. These parties may be able to identify you across sites, devices, and over time. You can control how these third parties use your data, and the ads you see on these platforms, using the tools described in the your Rights and Choices section below.
To learn about the specific providers we use for these services, please contact us.
Marketing Communications - We may send you marketing and promotional communications pursuant to applicable laws. These communications may be personalized based on your user profile.
DATA SHARING
Information we collect may be shared with a variety of parties, depending upon the purpose for and context in which that information was provided. We generally transfer data to the categories of recipients or in connection with Business Purposes, as described below.
Vendors and Service Providers - In connection with our general business operations, service improvements, enablement of certain features, and other lawful business interests, we may share Personal Information with vendors, service providers, and subprocessors who provide certain services to us or process data on our behalf. For example, we use third party hosting providers to host our Service or Content, and we may disclose information as part of our own internal operations, such as security operations, internal research, etc.
Legal Disclosures - In limited circumstances, we may, without notice or your consent, access and disclose your Personal Information, our correspondence with you, and any other information that we may have about you to the extent we believe such disclosure is legally required, to prevent or respond to a crime, to investigate violations of our Terms of Use or Community Guidelines, or in the interests of us or any person. We may, in our sole discretion (but without any obligation), object to the disclosure of your Personal Information to such parties.
SECURITY
We implement and maintain commercially reasonable security measures to secure your Personal Information from unauthorized use. While we endeavor to protect our Service and your Personal Information against unauthorized access, use, modification and disclosure, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.
DATA RETENTION
We retain Personal Information for so long as it is reasonably necessary to achieve the relevant purposes described in this Policy, or for so long as is required by law. What is necessary may vary depending on the context and purpose of use. We generally consider the following factors when we determine how long to retain data (without limitation):
- Retention periods established under applicable law;
- Industry best practices;
- Whether the purpose of use is reasonably likely to justify further use;
- Risks to individual privacy in continued use;
- Applicable data protection impact assessments;
- IT systems design considerations/limitations; and
- The costs associated with continued use, retention, and deletion.
We will review retention periods periodically and may pseudonymize or anonymize data held for longer periods.
LINKS TO THIRD-PARTY WEBSITES OR APPLICATIONS
This Policy applies only to the Service. The Service may contain links to other websites or apps or may forward users to other websites or apps that we may not own or operate and to which this Policy does not apply. The links from the Service do not imply that we endorse or have reviewed these websites or apps. The policies and procedures we describe here do not apply to these websites or apps. We neither can control nor are responsible for the privacy practices or content of these websites or apps. We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, we seek to protect the integrity of the Service and welcome any feedback about these linked websites and mobile applications.
INTERNATIONAL TRANSFERS
We operate in and use service providers located in Singapore and other jurisdictions.
CHANGES TO OUR POLICY
We may change this Policy from time to time. Please visit this page regularly so that you are aware of our latest updates. Your use of the Service following notice of any changes indicates acceptance of any changes. Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Policy.
